Information

GETTING THERE

All for travel information, a handy place to start would be the Getting To The O2 page. If you have any further questions, please do get in touch via our Contact page.

Where is the closest bus / tube stop?

London Underground: North Greenwich station is on the Jubilee line in Zones 2 and 3. It is a five minute walk from the entrance to The O2. Travel time from Central London is approximately 20 minutes, or Stratford is approximately 10 minutes. Please see the Transport for London website to plan your journey: https://tfl.gov.uk/

National Rail: Charlton mainline station is closest to The O2. Catch a 161, 472, or 486 bus service to North Greenwich station from there.
The Jubilee line connects The O2 with some mainline London train stations, such as London Bridge, Waterloo, and Stratford.
Please see the National Rail website to plan your journey via National Rail services: http://www.nationalrail.co.uk/

Bus: The 108, 129, 132, 161, 188, 422, 472 and 486 services run to/from North Greenwich Bus Station. Visitors can get the 188 bus (24 hour) direct to/from Waterloo.

Night buses from North Greenwich Station: 108 to Stratford or Lewisham, 188 to Russell Square, 472 to Thamesmead.

Road: The O2 is inside the M25 and outside the Congestion Zone. The O2 is signposted from the M25, the A2 and A20 (from the South East), and the M11 (from the North).

Postcode for route planners;
The O2
Peninsula Square
London
SE10 0DX

River Boat: For all details on the Thames Clippers River Boat services, please see The O2 website here.

Emirates Air Line: Fly the Emirates Air Line between Greenwich Peninsula and the Royal Docks. This is London’s only cable car experience. And it’s just five minutes from The O2. For more details, please see The O2 website here.

Is there parking at the event?
For details on parking at The O2, please read on here.

Where can I catch a taxi after the show?
There is a black taxi rank at North Greenwich station. Details can be found here.

Where can I be picked up after the show?
We would recommend arranging to be picked up a short walk away from the arena so that you are not within busy crowds. There is a designated private hire and pick up for The O2 which is located next to Car Park 3, just past Tesco as you depart The O2.

DOOR TIMES & CURFEW

Please note: all of these timings are subject to change. Please keep an eye on the Stone Free Festival website for any updates.

What time do the doors open?
The O2 box office will open for collections at 11am.
The first act will be on stage within The O2 complex from approximately midday.
The O2 arena opening time is still to be confirmed, please check back closer to the time of the event for further details.

What time will the concert end?
The main stage concerts will finish by 11pm. There is an after-show party at Stone Free Festival taking place at Indigo at The O2. Doors will open at 10.15pm. Entry is free with a valid festival ticket.

What time is each artist on stage?
Stage times will be confirmed closer to the time of the event.

What else will be happening at the festival other than the main acts?
There will be many other events taking place throughout the festival including a vinyl fair, fringe stages, a beer garden and more. These will take place within and around The O2 building, some of which will be included within your ticket price and some will be free to enter. Check out the Activities tab for updates as the overall event is planned.

Can I reserve my place at one of the fringe stages?
Similar to all other festivals, the stages within The O2 complex will be open to all ticket holders subject to capacity. These will be managed on a first come, first serve basis.

Can I leave the main arena once the bands have started?
As per the venue’s policy, there is no re-entry at The O2 arena. Once you have entered the arena for the evening main stage performances, you will not be able to leave and re-enter. The fringe stage performances will finish before the main stage performances start to ensure that attendees do not miss out on any performances.

BEFORE THE EVENT

When will I receive my ticket?
It is common for tickets to arrive up to and within two weeks of an event taking place. If you do not receive your ticket within 5 days of the event, we would suggest contacting your ticket agent directly. The ticket agent you used should be stated on your confirmation e-mail, or as the company on the transaction on your bank statement.
For tickets booked through The O2 website or AXS.com/uk – please contact the AXS customer services team via the links below.

AXS.com/uk: https://support.axs.com/hc/en-gb

Some of our official ticketing partners include:

See Tickets: https://www.seetickets.com/customerservice

Ticketmaster: https://help.ticketmaster.co.uk/?tm_link=tm_homeA_ql_2

Amazon Tickets: https://tickets.amazon.co.uk/help

There are many fraudulent ticketing sites. Please ensure that you buy tickets from one of our official partners. If you have any questions over the validity of a ticket seller, please contact us via the contact page before making your purchase.

The official ticket sellers for Stone Free 2018 are;
See Tickets
AXS
Ticketmaster
Gigantic
Amazon Tickets
Stargreen
Ticketline
The Ticket Factory

Can I return or exchange my ticket?
In line with our terms and conditions, unless a show is rescheduled or cancelled we do not offer exchanges or refunds on tickets.

What is the age restriction for this event?
As per the venue’s age policy –
For events taking place at The O2 and Indigo at The O2:
(a) children under 15 must be accompanied by an adult aged 18 or over; and
(b) children under 16 may only enter the Event with seated Tickets and cannot enter the standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.

Is Stone Free a standing event?
For Stone Free 2018, standing tickets will be available for the Saturday event. The Sunday show will be completely seated.

At what age does a child have to have their own ticket?
All attendees to Stone Free Festival must hold a valid ticket. All children must hold a ticket to attend the event, including babes in arms. However, it is recommended that very young children do not attend this event due to the danger that loud music can pose to their hearing. Please read the venue’s age restriction before purchasing a ticket for a child –

For events taking place at The O2 and Indigo at The O2:
(a) children under 15 must be accompanied by an adult aged 18 or over; and
(b) children under 16 may only enter the Event with seated Tickets and cannot enter the standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.

ACCESSIBILITY

The O2 arena is a fully accessible venue. Lifts and public areas are designed for wheelchair use. The O2 have accessible seating available and a team of staff on hand to help.

All accessible ticket bookings for Stone Free are handled by the venue’s box office. For further information on ticket booking procedures and venue facilities, please see their Accessibility page here.

If you have any particular needs or questions about attending the event, please do contact us so that we can help you have an enjoyable time.

OTHER FAQS

Can I bring my camera to the event?
You can bring any camera to the Stone Free Festival for your personal use, except for those with a detachable lens (such as SLR or DSLR cameras).

What if I have a question when I’m inside the event?
If you have a question or issue whilst inside either The O2 arena or Indigo at the O2, please speak to a steward. If you have any issues in the areas outside of those spaces, please speak to a steward or a member of the event management team.

Please see The O2 website here for all information regarding facilities available at the event.

What else will be happening at the festival other than the main acts?
Please see our Activities tab here for all information regarding things to do at Stone Free Festival.

Are there VIP packages available at Stone Free Festival?
Yes, we have two types of package – our Rock Royalty VIP Gaucho Dining, and our Rock Royalty VIP packages and upgrade options. Please see our VIP Packages page for all further details.

I already have a ticket; can I buy a Rock Royalty upgrade?
Yes – if you follow the buy ticket link you will be able to purchase your ticket to the festival and select a Rock Royalty upgrade to go alongside it. Each ticket holder will need their own Rock Royalty upgrade.

Can I buy a ticket and a Rock Royalty upgrade?
Yes – please follow the instructions in the above question.

What time will I eat my Gaucho meal?
Dining customers should note that timings for the Gaucho meal may be flexible; customers will be allocated a designated time slot for their meal throughout the afternoon of the event. Timings will start from approximately 2pm. The time of your meal will be confirmed along with your VIP information supplied to you by email within six weeks of the event.