When will I receive my ticket?

It is common for tickets to arrive up to and within two weeks of an event taking place. If you do not receive your ticket within 5 days of the event, we would suggest contacting your ticket agent directly. The ticket agent you used should be stated on your confirmation e-mail, or as the company on the transaction on your bank statement.
For tickets booked through The O2 website or AXS.com/uk – please contact the AXS customer services team via the links below.

AXS.com/uk: https://support.axs.com/hc/en-gb

Some of our official ticketing partners include:

See Tickets: https://www.seetickets.com/customerservice

Ticketmaster: https://help.ticketmaster.co.uk/?tm_link=tm_homeA_ql_2

Amazon Tickets: https://tickets.amazon.co.uk/help

There are many fraudulent ticketing sites. Please ensure that you buy tickets from one of our official partners. If you have any questions over the validity of a ticket seller, please contact us via the contact page before making your purchase.

The official ticket sellers for Stone Free 2018 are;
See Tickets
AXS
Ticketmaster
Gigantic
Amazon Tickets
Stargreen
Ticketline
The Ticket Factory

Can I return or exchange my ticket?
In line with our terms and conditions, unless a show is rescheduled or cancelled we do not offer exchanges or refunds on tickets.

What is the age restriction for this event?
For events taking place at The O2 and Indigo at The O2:
(a) children under 15 must be accompanied by an adult aged 18 or over; and
(b) children under 16 may only enter the Event with seated Tickets and cannot enter the standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.

Is Stone Free a standing event?
For Stone Free 2018, standing tickets will be available for the Saturday event. The Sunday show will be completely seated.

At what age does a child have to have their own ticket?
All attendees to Stone Free Festival must hold a valid ticket. All children must hold a ticket to attend the event, including babes in arms. However, it is recommended that very young children do not attend this event due to the danger that loud music can pose to their hearing. Please read the venue’s age restriction before purchasing a ticket for a child –

For events taking place at The O2 and Indigo at The O2:
(a) children under 15 must be accompanied by an adult aged 18 or over; and
(b) children under 16 may only enter the Event with seated Tickets and cannot enter the standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.